Quality support that follows your order.
FLY’s quality commitment includes refunds for product quality problems and failed testing. Keep the product and batch details so the issue can be reviewed and resolved.
Start with your order
Open the order in your account or its secure confirmation link, select the affected items and quantities, and describe the issue.
Provide the relevant details
Include the batch number, description and any supporting photographs or test reports. Your application and each response remain attached to the order.
Track the resolution
The order records the approved refund, replacement or reshipment and its execution status. A refund is marked completed only when its payment result or completed manual refund evidence is recorded.